Returns & Exchanges
Returns
We sincerely hope that you enjoy your purchase; however, if you would like to return your merchandise, we will gladly help you with the process. Please review the guidelines below prior to your return to ensure that your merchandise is eligible for a return/refund.
Return Guidelines
Merchandise must be returned within 30 days of the date that it was received.
Merchandise returned must be in new/unused condition.
We are unable to accept returns on washed, worn, and/or abused items.
Returns of CD’s, DVD’s and Vinyl may only be accepted if unopened & in pristine condition, or if you contact us that the item was received damaged.
Unless return is for a damaged item, shipping cost & shipping sales tax are non-refundable and within the customer’s responsibility. Orders placed with PayPal will have separate credits from orders using credit cards.
Mail Returns to: Noisy S.O.D., Inc. / Foghat Records, P.O. Box 717, East Setauket, NY 11733
Please contact our Customer Service team for more info: boogie@foghat.com
Refunds
Refunds will be credited to your account within approximately 14 business days from the date the return is received. The credit may be reflected to your account on your next statement depending on the issuing bank and/or billing cycle.
To process your refund, please mail your item(s) to:
Noisy S.O.D., Inc. / Foghat Records
PO Box 717
East Setauket NY 11733
Please include the following:
1) Your original order number
2) The nature of your return (requested refund)
Once we receive your item(s), your refund for the full value of the merchandise will be processed.
Exchange Policy
Due to inventory and accounting purposes, we do not exchange items received for different items than originally purchased. We can process an exchange for another size within the same product, but unfortunately we cannot exchange them for another item. You will have to return the item for a refund then re-purchase the desired item. To process your exchange, please mail your item(s) to:
Noisy S.O.D., Inc. / Foghat Records
PO Box 717
East Setauket NY 11733
Please include the following:
1) Your original order number
2) The nature of your return (requested exchange for specific size)
Once we receive your item(s), your exchange will be processed within 7-10 business days.
Damaged Goods
Defective and/or damaged merchandise due to shipping must be reported to FOGHAT RECORDS within 30 days of purchase, and pre-authorized for return to be considered eligible for a refund. Please contact Customer Service to obtain authorization and a pre-paid shipping label to cover return expenses. A refund of the original product cost, taxes, and pro-rated shipping charges will be processed within 14 business days from the date that the damaged/defective goods are received at FOGHAT RECORDS.
Pre-Sales
For items that are sold on pre-order status, your account will be charged at the time that your order is placed; If the order cannot be fulfilled within a few weeks of the advertised date, your account will be credited in full. If you choose to cancel your order before it ships, your account will be credited in full. Please contact customer service if the credit has not been received. If you choose to cancel your order after it has been shipped, please follow the return policy and guidelines.
Bundles
For items that are sold as part of a bundle set, we are unable to accept partial returns of the items in the bundle at this time, except in the case of a damaged or defective product. If you wish to make a return, all of the bundle items must be returned together, in accordance with the return policy outlined above.
Return Policy for Items Purchased at a Concert/Event
Concert/event merchandise purchases are final; however, we care about your satisfaction. You may contact customer service via email boogie@foghat.com with details regarding your purchase for possible alternatives if your product is defective.