Shipping Information
SHIPPING INFORMATION AND OPTIONS – U.S.
Orders ship from East Setauket, NY. Our current order processing time is approximately 1-3 business days for in-stock merchandise.
During this processing time, your online order is transmitted to our fulfillment center and processed for shipment as quickly as possible. Business days are defined as Monday through Friday and exclude US Holidays.
All orders are shipped United States Postal Service unless customer contacts us directly when placing order and requests otherwise. Please contact us at boogie@foghat.com
*Orders going to PO Boxes, Military, and APOs must be shipped with USPS.
Shipping rates are calculated based on total weight and dimensions of the item(s) ordered and the zip/postal code of where the order is being shipped to. NOTE: Oversized items are subject to additional shipping/ fees.
Pre-sale orders begin processing as soon as the item is in stock and fully received. You can expect your order to ship 1-5 business days after the item is received in stock.
In some cases, if some of the items are not in stock and are having longer delay times, we will reach out to you to see if you wish to have a partial shipment or wait for the entire order to ship.
SHIPPING INFORMATION AND OPTIONS – OUTSIDE THE US.
Our international customers are very important to us. We are proud to be serving customers worldwide to areas that our shipping providers service. Please keep in mind that the items in the shipment must not be prohibited by embargo or national/international restrictions.
If you try to order and your country is not listed, please contact us at boogie@foghat.com and we will try to add it to our list of countries that we serve!
International orders shipped via USPS will be delivered by the destination country’s postal service. International delivery times average 4-10 business days once shipped (please allow up to 5 days for order processing before the item ships), but will depend on the destination country and can be delayed in customs. Depending on the destination country, orders could take up to 4-6 weeks. In some cases, we will ship FEDEX to expedite delivery when we see that there have been problems with USPS service. Please be aware that we are not responsible for products confiscated by the legal authorities of your country or state; we advise you to check your local customs office regarding import laws in advance, before ordering, if you suspect that your country bans any products.
The customer is responsible for all shipping charges for any international orders that are refused upon delivery.
Please note that oversized items or items that are heavier in weight may be restricted to delivery to the Continental US only due to international carrier restrictions. We apologize for this inconvenience, and are hoping to offer expanded services in the near future.
International Shipping Duties and Taxes
Orders shipping to destinations outside the United States might incur import fees and duties & taxes that are not reflected in our prices. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes.
Per the terms of our return policy, please note that shipping arrangements and costs incurred to return items are the customer’s responsibility.